Frequently Asked Questions

To apply, visit our website and fill out the online application form. You’ll need to provide basic information, proof of income. After submission, our team will review your application, conduct a background and credit check, and verify your references. The process typically takes a few days, ensuring a smooth transition into your new home. Feel free to contact our management office with any questions or for assistance with the application.

Yes, we can hold a residence for you with a signed lease agreement and an application fee payment. This ensures the unit is reserved in your name until your move-in date. If you’re not ready to sign a lease yet, we recommend contacting our management office to discuss availability and any potential options. Remember that availability can change quickly, so securing your unit as soon as possible is the best way to ensure you get your desired residence.

The approval process typically takes 1-3 business days. After you submit your application, our team will review your information, conduct background and credit checks, and verify income. Participating in the digital income verification process will help ensure your application is complete and help avoid delays associated with manual verification. We strive to provide prompt feedback and will notify you as soon as a decision is made. If you have any questions or need to provide additional information, please contact our management office for assistance.

Once your application is approved, you’ll need to sign the lease agreement and provide proof of renters insurance. Additionally, you may need to pay any applicable fees, such as the first month’s rent. We will also require a copy of a valid ID. You will receive a welcome letter from our team with a detailed checklist to help your transition to 61 Banks Street go as smoothly as possible, and our team will be available to guide you through the entire process. If you have any questions, please feel free to contact us.

You can review and sign your lease online through our secure resident portal. Once your application is approved, you’ll receive an email with a link to the portal where you can view the lease agreement. Take your time to read through all the details. When ready, you can electronically sign the lease. If you have any questions or need clarification, our management office can assist you. This convenient online process ensures a smooth and efficient leasing experience.

Yes, we have both income and credit requirements to ensure our residents can comfortably afford their rent. Typically, we require that applicants have a monthly income of approximately three times the rent amount. A satisfactory credit history is also necessary, and we conduct a credit check as part of the application process. If you have concerns about meeting these requirements, please contact our management office to discuss potential options. We aim to work with you to find the best solution for your housing needs.

If you do not meet the income requirement on your own, a guarantor may be required. This person will need to complete a separate application and meet our income and credit standards to qualify. Having a guarantor can help strengthen your application and ensure your lease approval. If you think you might need one, please contact our management office for guidance and to discuss your specific situation.

We understand that not everyone has perfect credit. While a satisfactory credit history is important, we consider the overall application, including income and rental history. Please contact our management office to discuss your situation and explore potential options. We strive to work with applicants to find a suitable solution.

We offer a variety of lease length options, allowing you to choose the term that best suits your needs. For specific details and availability, contact our management office. Our team is here to help you find the perfect lease option to suit your lifestyle and ensure a comfortable living experience.

We do not offer month-to-month leases for the initial lease term. Our standard lease term is 12 months, with alternate terms available at management’s discretion. Please note that a short-term premium rate will apply to any lease shorter than 12 months. Availability and terms may vary, so we encourage you to contact our management office for specific details and pricing. Our team is committed to working with you to find a leasing solution that meets your needs.

No, we do not offer rent-to-own options. All of our residences are available for lease only. We focus on providing high-quality rental homes with exceptional amenities and services to ensure a comfortable living experience. If you have questions about our leasing terms or need assistance finding the perfect apartment, our management office is here to help.

We do not offer furnished residences for rent. Our residences come unfurnished, allowing you to personalize your space with your furniture and decor. This gives you the flexibility to create a home that reflects your style and preferences. If you have any questions or need recommendations for furnishing your new apartment, our management office is here to help.

We encourage you to make your residence feel like home! You’re welcome to personalize your space with non-permanent changes, such as painting walls (with approval), hanging pictures, and adding decor. However, any significant modifications or alterations, such as installing fixtures or making structural changes, require written approval from management. Please note that these changes are at the resident’s expense, including the cost of the work and the cost of returning the apartment to its move-in condition. Before making any changes, please review your lease agreement and contact our management office to ensure compliance with our policies. Our team is happy to assist with any questions or approval requests.

Our residences have an oven, refrigerator, wine fridge, dishwasher, microwave, and an in-unit washer and dryer for your convenience. We recommend confirming the specific appliances available in your desired residence with our management office. Our team is here to provide all the details and ensure your new home meets your needs.

Early lease terminations are generally not allowed, but we understand that situations can arise requiring flexibility. If you need to terminate your lease early, please contact our management office to discuss your options. Fees or specific conditions may be involved, such as providing notice and finding a replacement tenant. Our team will work with you to find the best solution based on your circumstances.

We require a 60-day notice before moving out. This allows us to prepare for the next resident and ensures a smooth transition. Please refer to your lease agreement for the specific notice period required for your residence, as it may vary. If you have any questions or need assistance with the move-out process, our management office is here to help.

Penalties for breaking your lease early can vary but generally include paying an early termination fee, which is often a percentage of the remaining rent or a set amount outlined in your lease agreement. You may also be responsible for rent payments until a new tenant is found. For specific details, please review your lease agreement or contact our management office. Our team is here to help you understand the terms and explore any available options based on your situation.

Subletting is generally not permitted without prior written consent from management. If you wish to sublet your residence, you must submit a request to our management office. The prospective subtenant will need to complete an application and meet our standard approval criteria. Unauthorized subletting can result in penalties or lease termination. Please review your lease agreement for detailed subletting policies and contact our management office with any questions or to start the approval process. Our team is here to assist you.

Yes, renters insurance that provides liability coverage is required for all residents in case of accidents or damages. Proof of renters insurance must be provided before your move-in date and maintained throughout your lease term. If you have any questions about the required coverage or need assistance obtaining a policy, our management office is here to help.

Our rental rates vary depending on the specific residence you select, your move-in date, and the lease term you choose. Factors such as the number of bedrooms and bathrooms, square footage, and additional amenities like the view and finishes contribute to determining the rental price. For accurate pricing information and current availability tailored to your preferences, please visit our website, where you can explore our listings in detail. If you have any further questions or need assistance, feel free to contact our management office, and our team will be happy to assist you.

We provide a convenient resident portal that is accessible through our website. The portal lets you easily make rental payments, submit maintenance requests, and access other useful features. If you encounter any issues or need assistance with the portal, please don’t hesitate to contact our management office; we’ll be happy to help you navigate the process. Personal checks, WIPS (Walk In Payment System), and cashiers’ checks are also acceptable forms of payment. Please contact the office for details.

Yes, there is an application fee per applicant aged 18 or older due at the time of application and a non-refundable administrative fee per apartment charged at application approval. Please contact our management office for specific details and the current fee schedule. Our team is ready to assist with any questions and guide you through the application process.

We do not charge a traditional security deposit. Instead, we have other fees associated with administrating your move-in and other services. Please contact our management office for specific details and the current fee schedule. Our team will be happy to provide comprehensive information tailored to your situation and assist you with any inquiries regarding move-in procedures and associated expenses.

Yes, a non-refundable administrative fee is charged per apartment upon application approval. Please contact our management office for detailed information about fees and other associated costs. Our team is happy to provide a fee breakdown and address any questions or concerns you may have about the move-in process.

Rent is due on the first of each month. Additional late rent may apply if rent is paid after the first. The exact amount and specific information regarding late rent is specified in your lease agreement. We recommend setting up automatic payments through our resident portal to avoid late fees. Please contact our management office with any questions or assistance with payment options. Our team is here to help ensure timely rent payments and avoid additional charges.

Rent increases may occur at the end of your lease term based on market conditions and property operating costs. Any changes to your rent will be communicated in advance, giving you time to decide on renewal options. We strive to keep rent adjustments fair and competitive. For details about potential rent increases, please refer to your lease agreement or contact our management office. Our team is here to answer any questions and help you understand your lease terms.

Residents are responsible for electricity, cable, and internet. Other utilities, such as gas, water, sewer, and trash, are included in your rent. For specific details on which utilities are covered and how billing works, please refer to your lease agreement or contact our management office. Our team is here to assist you with any utility charges and billing questions.

The utility companies servicing our area include:

• Electricity: ComEd (Apartment) / Constellation New Energy (Common Area)
• Gas: Peoples Gas
• Water and Sewer: City of Chicago
• Trash and Recycling: Flood Brothers
• Internet and Cable: Astound, AT&T, Comcast, & Zentro

Gas, water, trash, and sewer are included in your rent. For setting up electricity, internet, and cable, please contact the specific companies directly. If you need assistance or have any questions about utility setup, our management office is here to help.

Yes, we are pet-friendly! We welcome your furry friends and aim to create a comfortable home for both you and your pets. Each residence allows up to two pets, with no weight limit for dogs. Please contact us for specific details on breed restrictions, pet fees, and additional requirements. Our management office is here to assist with any questions or provide further information.

Yes, we have a pet policy to ensure a harmonious living environment for all residents and their pets. Our policy includes information on breed restrictions, pet fees, and specific guidelines for pet ownership within our community. For full details, please contact us. Our management office is here to assist with any questions or provide further information.

Our pet policy includes an upfront pet fee with no monthly pet rent. Please contact us for the current fee schedule. These fees support the maintenance and amenities for our pet-friendly community, ensuring comfort for all residents.

Our community is in a vibrant, welcoming neighborhood with various amenities and conveniences. You’ll find excellent dining, shopping, and entertainment options nearby and parks and recreational areas for outdoor activities. For more detailed information about the neighborhood, please visit our Neighborhood page. This page provides an in-depth look at everything the area offers, ensuring you have all the details to make the most of your new home.

Our community offers many amenities to enhance your living experience. For a comprehensive list and detailed descriptions of all the amenities available, please visit our Amenities page. Our management office will assist you if you have any questions or need additional information.

Yes, parking is available for our residents. We offer various parking options, including valet and self-parking covered parking. Please contact our management office to learn about the specific parking arrangements, rates, and availability. Our team is here to provide all the details and assist you in finding the best parking solution to meet your needs.

Yes, our community is conveniently located near public transportation, making commuting and exploring the area easy. The 151 CTA bus line stops at Banks and Lake Shore Driver, and the CTA Red Line stop is nearby at Clark and Division. For more detailed information about nearby public transportation, please contact our leasing office. Our team is here to assist you with navigating your options and ensuring a convenient living experience.

Yes, each residence has a complimentary assigned storage locker. There is also complimentary non-reserved bike storage available in the parking garage.

You can easily file maintenance requests through our online resident portal. Simply log in, select the maintenance request option, provide details about the issue, and confirm that our team has permission to enter your residence to address the concern. For urgent or emergency repairs, please contact our management office for immediate assistance during office hours and our 24/7 door station for immediate assistance when the office is closed. We’re committed to maintaining your home and ensuring a comfortable living experience.

An emergency includes any situation that poses an immediate threat to your safety or the integrity of the property. Examples of emergencies are:

• Fire or smoke
• Flooding or significant water leaks
• Gas leaks
• No heat in extremely cold weather
• Electrical hazards
• Broken locks or windows compromising security

If you experience any of these issues, please contact our management office immediately. For life-threatening emergencies, call 911 first. Our team values your comfort and cares about your experience. They will promptly address any urgent maintenance needs.

Residents are welcome to have guests, but they must follow our community rules and policies. Overnight guests are allowed for up to 7 consecutive days, no more than twice within a 30-day period. For longer stays, please contact the leasing office for approval. Residents are responsible for their guests’ behavior and ensuring they respect the community and other residents. Please refer to your lease agreement or contact our leasing office for further details and guidelines.

Discounted guest valet parking validations are available for purchase at the management office for 8-hour or 24-hour time frames. If guest parking is limited or unavailable, guests may need to utilize street or nearby public parking facilities. Please contact our management office for specific details about guest parking locations and any associated guidelines. We’re here to help ensure a smooth and convenient experience for you and your guests.

Yes, we prioritize the safety and security of our residents. Our community features controlled access entry, surveillance cameras, and 24-hour on-site door staff, who are available to assist with building entry and other services. For more details about our security measures, please contact our management office. Our goal is to provide a safe and secure environment for all residents.

Our management office is conveniently located on-site at 61 East Banks Street, Chicago, IL 60610. Please contact us directly for detailed directions and office hours. Our friendly staff is here to assist you with any questions or needs.

Our office hours are designed to accommodate your schedule. For the most up-to-date information, please visit our Contact Us page. If you need assistance outside of these hours, feel free to send us a message on the Contact Us page or reach out through the resident portal. We’re here to help.

Our corporate office is at 55 E. Monroe St., Suite 3900, Chicago, Illinois 60603. For any corporate inquiries or additional information, please contact us directly. Our team is here to assist you with any questions or needs.